If you wish to report an Xbox LIVE player and you feel like File Complaint does not work, then you can sign into http://xbox.com and private message an XBLPET member, they are located in the Account Suspension & Console Bans forum (http://forums.xbox.com/1386/ShowForum.aspx)
XBLPET = XBox Live Policy Enforcement Team
They may or may not take action on the player but they’ll look into it.
I have my fair share of abusive while on Xbox LIVE (swearing, racist..etc) and i agree Xbox LIVE needs to up their game for banning/ suspending players.
]]>